Category: Events

No Complaints as Major Awards Event Celebrates Cream of UK Customer Service Staff

One of the most significant events in the UK’s customer service calendar has taken place in London, with winners and runners-up celebrating success at the 2018 UK Complaint Handling Awards. Hosted by Awards International at London’s Park Plaza Riverbank, the event,...

Ian Golding Takes on Chairman Role as UK Customer Experience Awards Launch for 2018

The UK Customer Experience Awards has a new Chairman at the helm of the event for 2018: international CX expert Ian Golding. The non-executive editor at CXM will aim to ensure the awards event, which is now open for entries, has...

Resolver: How we Make Complaint Handling Easier for Both Customers and Businesses

With the 2018 UK Complaint Handling Awards just around the corner, CXM spoke with James Walker, the CEO of awards partner Resolver, the online complaints portal that helps consumers raise and resolve issues quickly and effectively. In our exclusive interview,...

I Trained as a Dancer…How did I end up a Qualified CX Professional?

I am not usually one for looking back and reflecting, as there is too much to be had from life, with plenty on my horizon. However, having recently studied for – and passed – my CCXP exam, I have paused to...

World Employee Experience Institute joins the UK EX Awards for 2018

The World Employee Experience Institute (WEEI) has announced an exciting new relationship with Awards International Ltd to become official partners for the 2018 Employee Experience Awards. The pioneering organisation, which is led by one of the world’s leading employee engagement influencers,...

New Partnership Brings Complaint Handling to the Next Level

The firm behind the Customer Experience Awards, Awards International, has joined forces with online complaints platform Resolver  to announce an exciting new partnership which aims to promote effective complaint handling in the UK. Awards International also host the upcoming UK Complaint...

The Secret to Winning Awards: A Judge Offers Valuable Insight

UK Digital Experience Awards judge Di Mayze offers exclusive insight into entering awards and preparing and delivering the best presentation possible, to help your company get the most out of their experience… I’m not an awards expert but I’ve been both...

The Best Digital Experiences are the ones you Never Notice

Mark Jones is the CEO and Founder of Giant iTab, and has been on the judging panel of the UK Digital Experience Awards for the last four years. In this role, he has seen some of the most progressive innovations...

Rebuilding Trust in the Broken Energy Market

Since privatisation, a few large suppliers have dominated the UK’s energy market.  Their reliance on legacy systems and traditional Customer Experience methods – gargantuan call centres which pass you around from siloed team to siloed team, complex bureaucracy, and bloated...

FoundIt find themselves Wembley Winners Yet Again

Hot on the heels of their UK Customer Experience Award win in September, data platform innovators FoundIt returned to Wembley Stadium in November to take home another prize for their expanding trophy cabinet – a UK Digital Experience Award. The London...