Category: Events

The Countdown Begins for the CX Awards 2017

The champagne is on ice and all eyes are on London’s iconic Wembley Stadium for the UK Customer Experience Awards 2017. The ceremony on September 28 will bring together the cream of the UK’s customer service talent for a celebration of...

Win at Complaint Handling with Upcoming Conference

Customer complaints are a fact of life for any business, but how they are handled can be the difference between losing a customer for good, or winning them round and reinvigorating their loyalty. The skill of complaint handling has moved to...

Award-Winning Customer Experiences in Financial Services

Do outstanding experiences in financial services exist? Frowns and blank looks are not uncommon responses to the question: which financial service companies provide consistently outstanding customer experiences? The industry, particularly outside the US, is still lagging behind others. For too long it...

Innovation: Always Start with the Customer

We all have a good idea of what innovation means. New ideas. News ways of doing things. Game changers. Doing something better. Differently. And crucially, before anyone else. But what does innovation look like for Financial Services in today’s fast-paced world...

Huthwaite International: A New Partner of the UK Customer Experience Awards

Huthwaite International, a world leader in sales, negotiation and communication skill development, became a partner of The UK Customer Experience Awards, the biggest customer experience event in the world, organised by Awards International Ltd. As a global skills development company, Huthwaite...

Mindpearl Becomes the New Sponsor of The UK Customer Experience Awards ’17

Mindpearl, an international, award-winning company specialising in inbound multi-channel customer support is the new sponsor of The UK Customer Experience Awards 2017, the largest customer experience event in the Europe. At Mindpearl, they cite their most valuable asset to be their...

The Future of the Sales Industry, Coming to London’s Excel in March

Europe’s leading event showcasing the future of the sales industry will be taking place on the 21st and 22nd March 2018. The Customer Experience Magazine will be the media partner of Sales Innovation Expo, which will bring all the ideas,...

Mace to Continue with The Battersea Power Station Project After Skanska Step Aside

It has been confirmed that construction firm Mace will take over on the job to transform the former Battersea Power Station after Skanska agreed to mutually terminate their agreement with the Battersea Power Station Development Company (BPSDC). In an announcement today,...

Keeping Customers Central to Success

Written by: Phil Durand, Director Customer Experience Management, Confirmit Wembley. It’s always just a little further away than I remember. However the journey was well worth it when I joined Awards International at its annual UK Financial Services Experience Awards as...

ROI of Around 400% in Year 1, and 900% Each Subsequent Year

The Customer Story Woolley & Co, are a National Family Law Firm, headquartered in Warwick, UK. They have one of the largest family law teams in the country, collectively with over 300 years’ legal experience. They also rely almost 100% on...