Category: Events

Gate One and RHP – Improving Lives by Improving Digital Experience

Gate One’s team led the pioneering initiative for Richmond Housing Partnership (RHP) to be the first digital-only housing service in the UK; an industry first, which improved the lives of housing tenants and delivered significant efficiencies. Thanks to this initiative, Gate...

Responding to the Changing Landscape

Nationwide first launched their Mobile Banking App in 2012. Due to a proliferation of devices and changing customer needs the team saw a need to re-design the App to increase agility. The challenge was to: Let customers do whatever banking tasks they...

Interview with Greg Searle – A Triple Olympic Medallist and a Business Coach

We had the honour of speaking with Greg Searle, an Olympic gold medallist who won the coxed pairs event at the 1992 Barcelona Olympics – and 20 years later decided that there’s no reason for him not to enter the...

Why Did BAFTA Steal The Crown Jewels?

According to numerous sources, there was something fishy about this year’s BAFTA TV Awards. ‘The Crown’ fans were cheering for their beloved show that was nominated in 5 different categories, only to be disappointed by the result: The Crown won...

Interview: Our Recent Catch-up with a DXA Winner – Vehicle Vision

VehicleVision is a company implementing digital channels to enhance and help drive CX in the automotive industry further. The company delivers class-leading personalised online video systems for the automotive industry which provide a great deal of transparency and customer inclusion. We...

An Interview with Josefin Holmberg

I meet Josefin Holmberg at the Royal Festival Hall in London. She’s fresh from the UK Employee Experience Awards, where she was on the judging panel for the category ‘Business Change and Transformation – Employee-Centric Initiatives’. “Snappy title, right?” she says,...

Extensive Read: The Importance of ‘Effortless’ in Customer Complaints

Earlier this year, I was lucky enough to be invited to judge at the inaugural UK Complaint Handling Awards; it was a terrific event, full of remarkable stories of how companies were delivering more positive, proactive complaint handling experiences to...

Employee Experience Strategies that Work

I felt extremely humbled and privileged to be invited as a judge to the 2017 Employee Experience Awards.  I’ve been lucky enough to have done this kind of thing in the past and have always found the experience very rewarding...

Champagne and Passion at the UK Employee Experience Awards 2017

Walking into the reception area of the UK Employee Experience Awards 2017, I noticed the sense of excited anticipation in the air. Judges and participants mingled over coffee and pastries – some networking, some doing some last minute practice for...

Customer Experience Starts with Employee Engagement

For almost 15 years, I’ve been helping employers do the best they can to make the workplace a better place to be. Helping organisations to deliver the best possible experience for their employees is something I’m passionate about, so I...