Category: Events

‘Nudge Theory’ Empowers Employees

All of those nominated for the 2017 Employee Experience Awards demonstrated what we all know to be true, explains Lisa Garthside, Director, Customer Experience Management at Confirmit. A happy employee who is involved in the decision-making process is not only...

Baxi Heating, CXA Winner – Where Are They Now?

Recently we caught up with Baxi Heating, our 2016 CXA winner for the ‘Contact Centre, Small – Customer Loyalty’ category, and asked them some questions in regards to recent, post-award, developments. Baxi is a beloved company at Awards International and we want to...

Find out how ‘TSB’ won the Employee Engagement – Best Place to Work Category at the 2016 CXA

TSB is a British bank with a strong and stable retail customer base of 4.5 million. With 631 branches in the country, it’s the seventh largest retail banking group in the UK by branch network. This amazing bank has made some...

Employee Engagement and Internal Comms Are Not the Same Thing!

I recently had the pleasure of judging the employee engagement categories at the ‘UK Employee Experience Awards’. I got to meet some great organisations doing some great things developing employee engagement. One of the things that struck me was the wide...

Case Study: Find Out Why ‘Gate One’ Received the Overall Winner Award at the UKDXA in 2016

Winning such a prestigious award as the Overall Winner award is something truly deserving of praise. Gate One’s initiative and their work with the Richmond Housing Partnership shows what it means to be committed and fully supportive of clients. Gate One...

Epos Now, CXA Winner – Where Are They Now?

Winning an award always has an impact on the organisation. It’s not only the feeling of winning that makes the winner proud, but recognition also impacts business positively in many ways. Recently we caught up with one of our winners from...

The Headline Sponsor of the UK Employee Experience Awards ’17: Keys Business Concierge

Keys Business Concierge, a company that provides bespoke business services and products both nationally and internationally, became the headline sponsor of this year’s UK Employee Experience Awards, an event hosted by Awards International Ltd. ‘We Understand that the People behind a...

A Word from the Winners of The UK Employee Experience Awards 2017!

On the 23rd March 2017, we participated in the UK Employee Experience Awards in Central London as the media sponsor of the event. We are very proud to announce the winners of the awards and the impressions of those who...

What I Learned from Complaint Handling Awards ‘17

I was honoured to be a judge at the UK Complaint Handling Awards, and grateful that my employer Capita allows me the time to develop these extra-curricular activities outside of my role. As I am desperately passionate about customer experience,...

Virgin Money Lets Customers’ Voices Be Heard

Every once in a while, we like to shed our little spotlight on companies that, in spite of their great initiative, haven’t made it to the podium at Customer Experience Awards organized by our partner, Awards International. Sometimes it so...