Category: Events

Customer Experience: What ‘Good’ Looks Like

Last year I had the pleasure of participating as a judge at the UK Digital Experience Awards. It was a fantastic experience and one that I would recommend to anyone interested in taking part. It was really valuable to get...

Silver Goes Perfect with Flowers

Pocket App, the UK’s largest independent app developer has won a silver award in the Charity/Not For Profit category of the UK Digital Experience Awards 2015 for their My Poppy project Created to recognise and celebrate the delivery of an exceptional...

UK Digital Experience Award Winners Announced

Winners of the UK Digital Experience Awards 2015 have been announced on Friday 27th November at the Park Plaza Riverbank in London. Created to recognise and celebrate the delivery of an exceptional customer experience through digital media channels, the awards event...

Who needs the Oscars? The Customer Experience Awards are where it’s at!

My Customer Experience Awards adventure was chock-full of excitement and surprises from the get-go.Not least because it was a complete surprise to me that I’d even been entered! I’ve spent the past three years as the Head of Customer Excellence for...

How I Won without even Entering the UK Customer Experience Awards

On 25th September I sat down to watch five heavyweights of banking take each other on in a battle of customer experience supremacy. Visa, RBS, NatWest, Virgin Money and Nationwide presented their customer experience initiatives to me and four fellow...

60 Second Interview with Ticketmaster,
Finalists at the UK Customer Experience Awards 2015

In a conversation with Sarah Jenkinson, Matthew Wilkinson, Head of Contact Centre Operations at Ticketmaster (pictured with the actual Rugby World Cup & Will Greenwood) gave us his opinion on the UK Customer Experience Awards 2015 Sarah: As partners to the Rugby...

The Sound of Award-winning Measurement Score

Performance in People developed Behavioural Measurement Score® (BMS®), an objective way of measuring staff behaviours. The BMS® research methodology was successful in winning an award in the ‘Insights & Feedback’ category at the 2015 Customer Experience Awards. It has always been...

Sharing the Tension and Anticipation of the Nominees

Tom Needs: My experience of the UK Financial Services Experience Awards I recently had the honour of being a judge at the UK Financial Services Experience Awards (UK FXA Awards) 2015 and as with all awards events, it was a great...

Service before Sundown

RHP wins Customer Experience Award for unique approach South-west London based housing provider Richmond Housing Partnership was awarded a Customer Focus Award at the Customer Experience Awards last week, in the category GOVERNMENT/PROFESSIONAL SERVICES AND NOT FOR PROFIT. The UK Customer Experience...

Focus on the Needs of Employees As Well As Their Customers

By Carl Lyon, Managing Director of The QoE The QoE was delighted to be asked to judge at the UK Financial Services Experience Awards again this year. Having done so on four previous occasions we see how aligned these particular awards...