Category: Events

Graze

At graze we absolutely love information and every scrap of feedback we get from our lovely customers (or grazers, as we call them) is valuable. Our winning initiative was based around all the ways we gather insight from our grazers, the vital...

Central England Co-operative

Julie Tyler, Customer Insight Specialist at Central England Co-Operative Limited Winner of the Professional of the Year Award. The creation of a new Customer Insight Specialist role in November 2013 was key to the Society’s vision to become the UK’s best consumer...

TripAdvisor

At TripAdvisor, we are proud to be a platform for the worldwide travel community to share their experiences, tips and advice with others. So we embarked on a special CRM initiative which focused on celebrating what motivates TripAdvisor members most:...

Standard Life

Being recognised in this way is further evidence Standard Life is progressing towards being a customer driven retail business, and gives us enormous confidence that we can achieve our strategic vision. Winning the award ahead of major brands we traditionally...

DPD

DPD is the UK’s fastest-growing parcel delivery company and is the delivery partner of choice for online retailers including ASOS, Gant, Jaeger, Amazon and John Lewis. Our biggest USP is our award-winning ‘Predict’ service which gives home shoppers advance notice...

Customer Experience Transformation: Financial Services

16th – 18th September 2013, London, UK www.customerexperiencefinance.com Join us at Customer Experience Transformation: Financial Services to discover how to execute marketing leading CX Strategy in order to engage, acquire and retain customers, and their trust, to sustain the future of international...

Connect at the awards

Have you booked your table yet for the UK Customer Experience Awards 2013? Space is limited and places are booking up fast for the prestigious event, which takes place in London on October 17. Finalists were announced at the end of...

Being an assertive Leader: managing conflict

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Engaging for growth 2013 taking place in October!

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The Widening Gulf of Customer Experience

The term customer experience has in the past few years gained wide adoption. Its promise to drive business growth and the numerous stories of how successful organizations deliver an exceptional customer experience has made it one of the most used...