Category: Today’s pick

Customer experience crisis in banking

Banks are struggling to stand out in a fiercely competitive market where tight margins leave little room for error. Despite significant investment in AI-driven apps and digital tools, many of these innovations have failed to resonate with customers, often making...

Can a 4-day week create a better employee experience?

The world of work is a dynamic environment, where a recent focus on flexibility has turned the topics of employee engagement and attendance into politically charged issues. Implementing a 4-day week doesn’t just affect the business, its workers, and partner...