Category: Uncategorized

A Winner’s Story – Virgin Money

The Story of Virgin Money’s Lounges Virgin has a 40-year history of going into areas with the aim of making things better for customers. In the last 12 months, we’ve set out to do the same for banking. Our long-term ambition...

Hard to say I’m sorry…

‘Sorry seems to be the hardest word.’ I wouldn’t usually open an article by quoting Elton John. I am today, but only so I can immediately disagree with him. That’s because I think sorry is actually one of the easiest words....

UK Customer Experience Awards 2012

The creme de la creme of Customer Experience Management gathered in Covent Garden on Friday 21st September to recognise and celebrate the excellence of their teams at the UK Customer Experience Awards sponsored by InsightNow. The Finals & Gala Awards...