Category: Video

Meet Cassie, Bringing Mail on Her ‘Ostrich’ Robot Legs

Agility Robotics has built the incredible Cassie, one of the leading innovations in the leg robotic industry. It took them 16 moths and now they are able to make shipments almost free of charge and...

Gita: Vespa’s New Robot That Carries Your Groceries

Nothing can ruin your shopping like having to carry heavy bags around. Well, it seems that this will no longer be a problem for those who can afford this little guy. Vespa, the Italian company famous for their scooters, is creating...

Video: CEO of Tesla, Elon Musk, Unveiled Solar Roof

The Tesla chief executive, Elon Musk, has unveiled new energy products aimed at illustrating the benefits of combining his firm, which makes electric cars and batteries, with solar installer SolarCity. During a press event at Universal Studios in L.A., Elon Musk...

Empower Contact Center Agents with Adaptive WFO

These days, people expect personalization and individualized focused service. Think Netflix or amazon. Your agents are no different. High agent turnover, increasing costs and customer dissatisfaction, is the reality of most contact centers. The cookie-cutter approach to managing, training and evaluating...

Meet Generation CX — The Customer Experience Movement

Being marked as “the new marketing”, customer experience is becoming a focal point of the business development today. However, there is a growing need for having a consensus about what customer experience truly is. This video...

Video: Amazon “Prime Day” – Basically, it’s Christmas in July

Video Source: CBS News Online retailer Amazon is offering big sales in its second annual “Prime Day.” CBS News financial contributor Mellody Hobson joins CBSN with more on some of the best deals to take advantage of, and how it will...

Video: Seasonal Marketing – The Customer’s Perspective

Seasonal activities dominate our marketing calendars and rightly so. Valentine’s Day alone is estimated to have tempted us Brits to spend £980m in 2016* – making it obvious why retailers are so keen to use key dates as the hooks...

Explained in Video: How Would Brexit Affect You?

The UK referendum is only one day away, and the polls show there is an almost equal number of people on the opposing sides. If you want to go to the basics of the EU, BBC prepared some useful info about...

An Unusual Customer Experience: Samsung’s Family Hub Smart Fridge

Samsung recently launched The Family Hub™ and they describe it as a revolutionary new refrigerator with a Wi-Fi enabled touchscreen that lets you manage your groceries, shop, connect with your family and entertain like never before. Although some of the...

Lying at Work: Meet the Office Truth Translator

In a bid to make offices across the UK a little more honest, the team at Viking used these quotes and have imagined what it might be like having someone on hand to “translate” these phrases. Dubbed the ‘Office Truth...