Content Type: News

CX Magazine Celebrates CXDay With Today’s Events and Insights

While not quite as exciting as tomorrow’s World Octopus Day, today is World CXDay, celebrating all that is good in the sphere of customer experience. It sees the big and small names across our expansive digital landscape all taking a...

L’Oréal’s Noli, the AI-Powered Beauty Platform and Akeneo Deliver Personalised Retail Experiences

In the consumer space, AI is fast developing new ways to engage buyers. The latest example comes from L’Oréal backed AI-driven beauty shopping platform, Noli. It has started using Akeneo’s Product Information Management (PIM) solution to power a hyper-personalised product recommendation...

Apple’s iOS 26 Live Airline CX Features Taking Off

During its Worldwide Developer Conference, Apple announced an improved customer experience for iPhone-using airline customers. Offering live updates and boarding passes within iOS Wallet, the feature is now available from selected airlines, as the iOS upgrade is fully available. Alongside the...

Medallia Sees 30% Growth For its AI-Powered Experience Cloud

On the heels of appearances in Gartner’s voice of the customer platforms Magic Quadrant and wider industry recognition. Medallia has announced platform growth of over 30%, driven by AI-focused product innovation and fresh leadership. Last year, CEO Joe Tyrrell stepped down,...

AI Personas Guiding Food and Beverage Brands to Smarter Decisions, and Coffee

Every software vendor is touting their latest AI features and benefits, but at CXM we’re also starting to hear about the benefits from end user organisations, and hopefully among their customers. Take Stravito, launching AI Personas, an agentic AI tool...

Contentsquare’s New AI Agent “Sense Analyst” Delivers Analytics on Autopilot

If you ever had the feeling the robots are taking over everything, this week’s rash of product releases will confirm your suspicions. The latest news sees Contentsquare’s Sense Analyst announced as the latest autonomous AI agent to boost CX analytics...

Cisco’s Webex Meeting Platform Delivers Human-AI Collaboration

Hotdesks, meeting rooms and remote calls are all ripe for an in-meeting or session AI makeover. Cisco’s new agents address that gap, making human-AI collaboration a powerful feature, with AI teammates now capable of working as a part of any...

Luton Airport’s Assisted Travel Lounge Adds to the Customer Experience

Airports are rarely top of people’s happy places, but for passengers with accessibility needs and assisted travel issues they are stressful in the extreme. While most airports are making strides to improve the customer experience, more is needed to support...

TikTok (US Version) Could Save Marketing Access to Gen Z

TikTok has been the golden child of social media for the last couple of years, doubling from around 750 million users in 2022 to 1.5 billion in 2024. As a marketer’s dream, especially with the decline of Twitter/X, everything seemed...

Collaborate in Style With Jabra and Huddly’s Unified Meeting Room Tech

Can a company really claim a strong employee experience when everyone is lurking in a corner of the all-hands Zoom meeting screen? For corporate meetings especially, presentation and clarity is everything. And there are plenty of fiddly high-end audio and...