Contributors

Adrian Swinscoe

Advisor, author and aspirant punk

aliobeidat

Customer Care Head

Andrea Cedillo

Head of Customer Support

Gregorio Uglioni

Associate Partner // Head of Business Transformation // Podcast Host

Jeff Sheehan

Managing Director, CX Advisor and Customer Service Consultant

Mark Janssen

Manager CX, Digitalization and support Customer Dialogue

Rebecca Brown

Director of quality, customer and member experience

Shadi Al Hroub

Founder & CEO