July 09, 2025
AI Takes the Call: PayJunction and Twilio Launch Secure IVR Payment Integration
In a move set to reshape phone payment operations, PayJunction has partnered with Twilio to bring AI-powered Interactive Voice Response (IVR) capabilities directly into PayJunction’s payment ecosystem. This will enable merchants to automate secure phone payments, streamline workflows, and reduce costs.
The integration allows businesses to deploy intelligent, voice-activated IVR systems that handle payment collection without the need for manual processing or third-party outsourcing. This shift not only reduces error rates and operational bottlenecks but also allows businesses to manage their customer interactions directly, without expanding their PCI compliance scope.
“Merging Twilio’s innovative, customised experiences with PayJunction’s robust payment technology will equip businesses with the tools to quickly scale their phone payment operations without increasing PCI scope,” said Randy Modos, President at PayJunction. “Outsourcing phone payments often means higher costs and less control over customer interactions. With the Twilio and PayJunction integration, businesses gain access to a robust feature set and tailored pricing that aligns with their specific needs.”
The impact on customer experience is measurable. Research shows that customer satisfaction increases by more than 1.6 times when wait times are shorter than expected. By eliminating time-consuming, manual phone payment processes, PayJunction’s AI-enabled IVR helps businesses speed up transactions, reduce customer hold times, and reallocate staff to more valuable work.
Independent Software Vendors (ISVs) also stand to benefit from the collaboration. With PayJunction’s No-code Payments Integration and Twilio’s scalable communications platform, ISVs can now embed secure payment functionality into their products without pulling resources away from core software development. This unlocks new revenue streams while allowing ISVs to stay focused on innovation.
With customer expectations evolving and businesses seeking efficiency at scale, this collaboration positions PayJunction and Twilio as key players in the next wave of smart, secure, and scalable payment solutions.
