Customer service BPO company Alorica has announced participation in Sanas’ latest $65 million Series B funding round. This move highlights Alorica’s dedication to artificial intelligence innovation and solidifies its position as a key player in customer engagement.
Alorica’s relationship with Sanas dates back to 2022 when it became an early investor and strategic ally, granting its clients exclusive access to Sanas’ revolutionary AI linguistic technology. The collaboration has empowered brands to break down language barriers and provide top-notch multilingual support, setting a new gold standard for AI-enhanced customer interactions.
The results have been nothing short of transformative. Sanas’ cutting-edge technology has taken Alorica’s customer communications to new heights, enhancing clarity and building trust like never before. Agents equipped with refined speech patterns are now able to engage customers more effectively, leading to stronger relationships and significantly lower churn rates.
The success stories are pouring in from companies that have embraced Alorica’s accent harmonisation tools. One fast-growing food ordering startup has slashed its call transfers by a staggering 70%, while a leading insurance provider has seen a 12% reduction in call disconnections.
Meanwhile, a global hospitality brand has reported a remarkable 50% boost in conversion rates, along with a 42% uptick in sales transfers. In another striking example, a top food delivery service experienced a 40% surge in sales, all thanks to a remarkable 96% agent adoption rate that has elevated Employee Satisfaction (ESAT) to new heights.