August 28, 2025
Avaya’s Fall from CCaaS Grace Continues With More Layoffs
It is never a good time to report on layoffs within the customer experience industry, but Avaya looks like a contact centre software vendor that has seen the writing on the wall.
Rapidly swirling reports and rumours suggest that large numbers of staff are heading out the door. This comes after formal batches of redundancies over 2025, leaving a skeletal team in many territories. Presumably, all part of latest CEO Patrick Dennis’s transformation plan.
The new staffing losses come months after the company, playing catch-up in the AI CCaaS stakes, launched Infinity, leaving Avaya’s future looking more bit-part partner than major player after years of skirting with bankruptcy.
Avaya recovered from bankruptcy in 2023 with a fresh $650 million in funding, not a lot in SaaS market stakes. Its last earnings report in Q3 2022 recorded a scary miss of -$0.24 or -580%
For Whom Avaya’s Axe Falls
Today’s chatter, plenty of LinkedIn leaving messages and suspended stock (back in February) suggest that the company is going all-in on AI for internal use, focusing on its largest US market, while clutching at voluntary redundancies as a way to conserve dwindling cash, or planning a massive further, likely futile, pivot.
Another option in the rumour mill is tempting further private equity investment, if it can pay pack current investors.
Avaya had around 8,000 staff spread around the globe, and with only 25 jobs currently advertised, looks like it won’t be expanding any time soon.
We’ll update the story as more news appears, and if Avaya sticks a spox head over the parapet for a comment.
Companies running Avaya should start planning for a migration or CCaaS acquisition, and certainly not sign any new contracts. With some users still happily running 1990’s Avaya G3r Version 11 hardware, there’s a lot of legacy gear out there and love for the brand.
