As the excitement surrounding artificial intelligence in customer experience shows no signs of slowing down, many businesses are still grappling with the practicalities of implementing these technologies. This reality was revealed during Sabio Group’s AI Community Day, held on March 5th at their London headquarters, where industry leaders convened to tackle the pressing challenges of AI adoption.
Despite the promise of AI, attendees expressed that organisations are struggling to move beyond the initial excitement. Two primary concerns exist: the difficulty in transitioning from proof of concept to full-scale implementation and the need to navigate a complex regulatory environment while upholding ethical standards.
Kevin McGachy, Head of AI Solutions at Sabio, said: “Our latest AI Community Day has reinforced what we’re seeing across the industry – that organisations recognise the transformative potential of AI but need expert guidance to realise it. The day’s discussions clearly demonstrated that specialist services are essential for businesses to not only implement AI effectively today but also prepare for its continued evolution tomorrow.”
The event featured insightful keynote presentations, and discussions focused on vital aspects of AI deployment, including the seamless integration of AI with existing human workflows and the importance of responsible AI practices. Sabio’s experts shared their guiding principles for AI and emphasised that successful implementation requires broad organisational input and collaboration.
“I would say that technology is not the barrier, it’s the lack of expert guidance required on how to utilise it. You need to understand and identify ROI, create the strategy to achieve it and then manage the organisational changes required at all levels. It’s only by realising all of this that makes the path from POC to production work,” added McGachy.