It was a night of glitz and glamour as the evening gala ceremony at the 2019 UK Customer Experience Awards brought Britain’s brightest CX stars onto the red carpet…
Teleperformance UK: Left to right – Dave Green, Client Service Director; Helen Pidduck, Account Director; Rachel Robinson, EVP Public Sector; Jamie Smith, Assistant Contact Centre Manager; and Daniel Henshaw, Contact Centre Manager
Medallia & Fidelity Investments: Zoe lambrou, Medallia’s Engagement Manager, and Annette Ramsey, Fidelity’s Client Services ManagerKantar: Sam Kitchen, Director; John White, Consulting Director CX; and Tim Pritchard, Managing Director CXBaringa Partners: Caitlin Jones, Senior Manager, and Manager Katie Broadbent
BUPA: Tehya O’Hare, Head of Digital Product; Katie Panayi, Group Customer Engagement Manager; James Elliott, Head of Operational Excellence; Dean Arcan, CX Manager; and Uditha Jayaratne, Head of Partner DistributionAllied Universal: Troy Hewitt, MD; Steve Douglas, Head of Operations; Barry Chapman, Operational Manager; and Gary Langham, Senior Security Manager
Swiss RE: Patricia Stone, Head of CX and Analytics
Legal & General Homes: Andrew Dicker, Tech Director, and Denise Stewart, Sales and Marketing Director
NewDay: Deepak Nandwani, CX Manager; Francesca Rea, Director of Customer Services; Matt Baxter, Interaction & Speech Analytics Specialist; Danielle Fisher, Head of Risk Control and Regulation; and Matt Miller, Voice of the Customer
Microsoft: Helen Wilson, Customer Success Director
Aspen Healthcare: Keisha Robinson, Head of Radiotherapy & Quality at Parkside Hospital; Alison Bullivant, Head of Outpatients & Quality at Parkside Hospital; David Henderson, Hospital Director; Noleen Turner, Director of Marketing; Helen Cairney, Physiotherapy Manager; and Barnette Lessem, Director of Consulting
