July 16, 2025
Dubai Airports’ Greet and Go Service Speeds Visitor Arrivals
Hanging around airports looking for your name on a sign, waiting for the Uber to turn up or finding your tour group remains one of travel’s more annoying aspects.
To address the problem. Dubai Airports has launched DXB Greet & Go, a new smart pickup service at Dubai International Terminal 3. Designed for guests arriving in Dubai with pre-booked hotel, limousine, or tour operator services, it replaces traditional guest paging with a QR-code-based feature.
Dubai Airports is a Finalist in the International Sustainability Awards 2025, and anything it does to reduce airport stress, improve transit speed and improve passengers’ customer experience is welcome.
Dubai’s QR Code and Go
With DXB Greet & Go, guests arriving at Terminal 3 can simply scan a unique QR code at the designated kiosk to view details of their assigned driver and vehicle, including parking location and car registration number. Multilingual employees direct passengers to the assigned driver and vehicle, ensuring a smooth and stress-free pickup.
DXB Greet & Go offers a secure, organised meeting point aligned with DXB’s service and security standards. The new process reduces congestion, improves the flow of guests, and creates a more professional and welcoming experience.
Essa Al Shamsi, Senior Vice President of Terminal Operations at Dubai Airports, said, “DXB Greet & Go is part of our continued efforts to make every step of the journey at DXB more efficient and enjoyable. By modernising guests’ reception in the Arrivals area, Dubai and partners deliver a smarter and more personalised welcome, easing footfall and improving operational flow within the terminal.”
The arrival service is available to licensed hotels, limousine service providers, and tour operators in Dubai. Businesses can register their drivers and vehicles on the DXB Greet & Go portal and send guests a personalised QR code before their arrival. Upon scanning the code at DXB, guests are verified and assisted by on-ground staff to reach their designated pickup with ease.
Dubai and the Gulf region remains at the cutting edge on customer service and sustainability, and, as passengers, we encourage other airports and hospitality centres to follow their lead.
