October 27, 2025
Enterpret’s Agentic Platform 2.0 Aims to Unify, Understand and Act on Scattered Customer Signals
According to Enterpret, most brands still rely on legacy product analytics and customer surveys, offering only a narrow, static view of the user experience.
Launching Enterpret 2.0, the company is taking a different approach, autonomously pulling feedback from both inside the product and external channels, giving teams a broader picture of the customer and product experience, fleshing out each individual story.
Customers like Perplexity, Notion, Canva, and Fanatics now use Enterpret to unify, understand, and act on scattered customer signals.
Gain A Multi-Faceted View of Customers
Enterpret’s 2.0 platform helps companies move from understanding customer issues to resolving them autonomously. A key feature as brands focus on the future of customer experience.
The platform is powered by a breakthrough architecture built on two core innovations: a Customer Knowledge Graph that connects feedback across users, accounts, opportunities, and products, and an Adaptive Taxonomy that eliminates manual tagging and evolves automatically as businesses grow.
Together, these capabilities ensure feedback data is trustworthy, traceable, and tied directly to revenue impact. It ingests feedback from more than 50 channels and continuously maps customer interactions across products, support, and community conversations.
Speed and Signal Precision
Enterpret analyses millions of feedback records and metadata in seconds. It explains what drives customer satisfaction, retention, and growth. Key benefits and innovations of the back-end technology include:
- Customer Knowledge Graph: Turns scattered feedback into a living system of record, tying every comment or complaint directly to accounts, adoption, and revenue.
- Adaptive Taxonomy: Learns customer language as it evolves, so teams never waste time manually tagging or retrofitting rigid templates.
- Wisdom AI Agent: Lets anyone ask natural-language questions (“Why are signups stalling in Europe?”) and get instant, context-rich answers inside Slack, Jira, or ChatGPT.
- Action Agents: Acts on signals in real time, from detecting emerging bugs to escalating premium account issues before they churn.
“Our mission is to relentlessly enhance the collector experience,” said Nick Bell, CEO of Fanatics Collect. “Feedback doesn’t arrive in tidy survey results — it pours in from dozens of channels simultaneously. The challenge isn’t a lack of data; it’s making sense of it fast enough to act. Enterpret gives us that capability, transforming what was once overwhelming noise into clear, real-time insights we can use to drive action. That level of context is essential to serving collectors as we continue to grow.”
“When companies miss what their customers are telling them, the cost is massive.” Said Varun Sharma, Co-Founder and CEO of Enterpret. “Features go unused, churn rises, and growth stalls. The Enterpret Platform is the only solution that unifies hundreds of disjointed systems and turns raw feedback into actionable insight. Helping businesses build what customers actually want while protecting their bottom line.”
We look forward to seeing some of the stories and surprises that Enterpret generates as it goes live across more organisations.
