June 01, 2026
Hyro Deploys Bilingual Voice AI at Tanner Health to Resolve Patient Calls Without Hold Times
AI agent platform for healthcare Hyro has gone live with a bilingual voice AI assistant at Tanner Health, a nonprofit healthcare system, answering inbound patient calls around the clock and cutting the long phone queues that build up in busy healthcare contact centres.
The assistant, which Tanner named Clara, works as the first voice a patient hears when they call. It speaks English and Spanish, and handles common requests on its own, including appointment management, scheduling, and prescription tasks, without sending the caller to a human first. Once an appointment is updated, Clara texts the new details to the patient so they keep a record to check later.
An Assistant that Finishes the Task
Hyro builds its platform to do more than pass calls along. Clara reads what a patient wants and then completes the request inside the health system’s own tools. Rom Cohen, COO and Co-Founder at Hyro, said the assistants connect directly with Epic, the electronic health record system Tanner uses to manage patient records, to finish tasks from start to end. This autonomous handling tracks how voice AI has moved from menu trees toward agents that act on a caller’s intent, the same direction Vonage took when it plugged its voice tools into ServiceNow workflows.
Clara runs inside Tanner’s existing systems rather than bolting on top of them. Hyro integrates with Epic EHR and Cisco telephone systems, and its Care Intelligence dashboard gives patient access teams a live view of call drivers, trends, and metrics. Operational leaders use that data to find where calls pile up and to keep improving how the assistant performs.
Staff Stop Acting as Routers
The health system says the value lands with both patients and employees. Tee Ogletree, Executive Director of Population Health and Innovation at Tanner Health, said the priority was getting patients answers without waiting, and that staff can now stop acting as human routers and focus on patient care.
Tammy Davis, director of Tanner Medical Group, said early adoption across workflows has been strong and the move felt seamless for patients. Healthcare ranks among the sectors where high call volumes and complex payer systems make human-only contact centres hard to sustain, which is why enterprises are handing inbound calls to voice agents that resolve requests without staff, an approach voice AI firm Vapi has scaled past a billion calls.
On security, Clara verifies patient identity and follows the health system’s policies before it carries out sensitive tasks, keeping equity and trust at the centre of patient access.
In its next phase, Tanner plans to turn on Hyro’s omnichannel features, adding a chat assistant to its website and building new use cases for more medical specialties. Tanner Health runs five hospitals and operates Tanner Medical Group, one of the largest multi-specialty physician groups in metro Atlanta, giving Hyro a wide footprint to grow into.
