August 12, 2025
Intermedia Adds Microsoft 365 Email to Intelligent Archiving
Intermedia Cloud Communications has unveiled an upgrade to its Intelligent Archiving platform, the addition of Microsoft 365 (M365) email. This move allows businesses to store and manage their emails right alongside voice calls, chat, SMS, and video communications, including data from Intermedia Unite, Contact Centre, and Microsoft Teams, from one seamless, integrated application.
“Business communications span multiple channels—email, voice, chat, and video,” said Irina Shamkova, Chief Product Officer at Intermedia. “With the addition of Archiving for Microsoft 365 email, we’re further strengthening our ability to help businesses retain and protect their communications data across all major channels.”
Companies can now finally unify their communications data across multiple channels and platforms, streamlining compliance efforts, reducing operational risk, and empowering AI-driven analytics with clean, well-organised information. By adding M365 email to its archiving capabilities, Intermedia eliminates the need for fragmented retention systems or costly third-party tools.
Meeting Today’s Compliance and Governance Demands
The modern workplace faces growing regulatory scrutiny, increased legal discovery needs, and a rapidly expanding range of communication channels. Intermedia Archiving helps organisations stay compliant and in control with policy-based retention rules, tamper-proof storage, and role-based access controls. Sensitive business data is secured across every medium, whether it’s a phone call, a video meeting, a text, or now, an email.
Beyond compliance, the solution feeds structured, unified communication data directly into AI and analytics engines, enabling faster, smarter business decisions. Whether analysing business trends, spotting compliance red flags, or improving operational efficiency, Intermedia’s platform also ensures that data is ready for action.
Businesses can now capture Microsoft 365 emails alongside Teams chats and meetings, Unite calls and SMS, and Contact Centre voice, chat, email, and SMS. The data is structured, searchable, and AI-ready, making it easy to uncover insights, ensure compliance, and support governance initiatives. Powerful search tools allow users to filter and preview archived content by communication channel, participants, and metadata. In addition, with enterprise-grade encryption, single sign-on (SSO), and role-based permissions, security is built in from the ground up.
