IPI, the UK-based contact centre solutions provider, has signed a new partnership with QPC, extending the international reach of its Cloud PCI Suite. QPC’s clients worldwide will now have access to two core modules from the suite — Pauseable and Pay by Link — designed to help organisations meet stringent compliance requirements around data protection and payment security.
The tools automatically pause and resume call and screen recordings during sensitive customer interactions, such as the collection of payment details, removing the need for manual agent intervention. This functionality helps organisations align with PCI DSS standards while maintaining seamless call experiences.
Finn Rafter-Phillips, global channel manager, IPI, said: “We are thrilled to welcome QPC as a partner and expand IPI’s reach further when it comes to empowering clients across the globe. Pauseable, a key component in our comprehensive Cloud PCI Suite, addresses critical concerns around compliance, and through its extensive automated functionality, provides organisations all important peace of mind. We look forward to working closely with QPC and helping its clients meet their regulatory obligations.”
QPC operates across six countries, including the UK, USA, Australia, UAE, India and Sweden, and provides both consultancy and contact centre technology solutions. Its portfolio includes Tracxion, a proprietary analytics and workforce management adapter. IPI’s compliance tools are the first such offering to be included in QPC’s solution set.
Compatible with platforms such as Avaya, Genesys, Nice CXone and Verint, IPI’s Pauseable and Pay by Link modules are positioned to integrate easily into existing environments, a key consideration for contact centres managing complex infrastructures across multiple geographies.