June 10, 2025
Krisp Unveils All-in-One Voice AI Solution for Contact Centres
Krisp has launched its comprehensive Voice AI Platform to enhance agent performance and customer satisfaction. Introduced at CCW Vegas, this all-in-one platform seamlessly integrates multiple AI capabilities, including advanced noise cancellation, accent conversion, real-time interpretation, and agent support tools, into a single, streamlined solution.
“We’re not launching a product, we’re launching a new standard,” said Davit Baghdasaryan, CEO and co-founder at Krisp. “This platform goes beyond another AI tool used in contact centres. Krisp is transforming human agent performance in contact centres by empowering agents with the technology to overcome key barriers to high-quality service. With the best real-time voice AI tech in the world, support for global teams, and a price point no one can match, this is how contact centres move forward.”
In today’s high-pressure customer service environment, contact centre teams must navigate increasing complexity: serving a global customer base, adapting to automation, and maintaining quality, often with fewer resources. Krisp’s new platform will meet those challenges head-on, giving agents the tools to communicate, resolve issues faster, and deliver exceptional service without compromising the human connection.
This unified platform is built on Krisp’s voice technology, delivering low-latency, high-fidelity audio, robust security, and scalability across global operations. At its core is Krisp’s noise and voice isolation engine, allowing crystal-clear calls by eliminating background noise on both ends of the conversation. Whether working in a noisy home environment or a bustling office, agents can maintain professional communication standards effortlessly.
Advancements in AI Accent Conversion
With its latest v3.5 release, the platform supports three key accent packs: Indian English, Filipino English, and the newly added Latin American English. These additions aim to reflect the linguistic diversity of major global support hubs, now including accents that cover approximately 85% of Spanish speakers across Latin America, including Mexican, Central American, Caribbean, and Andean dialects.
A standout feature is the AI Live Interpreter, which provides real-time, bidirectional speech-to-speech translation in over 80 languages. Agents can now engage customers in their preferred language, with live bilingual transcription on screen to keep conversations flowing naturally and productively, regardless of language barriers.
Another core element is the AI Agent Assist module, a suite of tools that supports agents throughout the entire call lifecycle. This includes a smart knowledge chat that delivers real-time answers based on call context and a central knowledge base, automated after-call summaries with key action items, and performance analytics to help agents improve with every interaction.