August 07, 2025
LivePerson Elevates Customer Journeys with Google Cloud’s LLM and AI Tools
LivePerson has announced an expanded partnership with Google Cloud aimed at delivering a new era of intelligent customer experiences. Through this deepened collaboration, LivePerson will integrate Google Cloud’s latest AI technologies, such as Gemini 2.5 and Vertex AI, into its Connected Experience Platform, unlocking smarter automation, deeper personalisation, and real-time insights across digital channels.
With Google Cloud’s advanced large language models (LLMs) embedded into LivePerson’s platform, enterprises gain access to next-level AI tools that power human-like, multi-turn conversations and deliver outcomes at scale.
“By deeply embedding Google’s AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale,” said John Sabino, LivePerson CEO.
Key AI Enhancements Boosting Customer Experience
The integration introduces smarter automation with Gemini 2.5, enabling brands to handle complex conversations and enhance self-service while freeing agents for higher-value tasks. Additionally, Real-time AI assistance provides agents with instant guidance, sentiment analysis, and dynamic response suggestions to streamline support and personalise interactions. AI-driven journey optimisation leverages conversational data to provide businesses with real-time insights into customer intent and sentiment, allowing adaptive, customer-centric experiences.
Flexible, Secure, and Rapid AI Deployment
With the model-agnostic LLM gateway powered by Vertex AI, enterprises gain secure, seamless access to a broad range of AI models, ensuring adaptability for future needs. No-code AI agent blueprints accelerate the deployment of custom AI solutions aligned with brand voice, making it easy to build and launch AI agents quickly. LivePerson also emphasises enterprise-grade AI guardrails, delivering strong governance frameworks that prioritise trust, transparency, and responsible AI scaling.
Furthermore, LivePerson’s Connected Experience Platform will now be available on the Google Cloud Marketplace, providing easier access to joint solutions and strengthening go-to-market alignment between the two companies. This includes co-selling initiatives and integrated marketing efforts aimed at reaching more enterprises seeking transformative AI solutions.
“Embedding Google Cloud’s AI capabilities directly within LivePerson’s Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalised support,” said Granville Valentine, Managing Director, AI GTM, Google Cloud.
