September 16, 2025
New Chatmeter Integrations Give Restaurants a 360° View of Delivery Experiences
Chatmeter has unveiled new integrations with Uber Eats, DoorDash, and GrubHub that give restaurants the ability to monitor and respond to delivery reviews directly within the Chatmeter platform. The move connects delivery feedback with broader reputation strategies for the first time, providing restaurants with a more comprehensive view of their customer experience.
“Restaurants now have unprecedented visibility into their customer experience across dine-in, takeout and delivery,” said John Mazur, CEO of Chatmeter. “The delivery economy has fundamentally changed how consumers experience restaurant brands, but most businesses are flying blind when it comes to understanding these interactions. AI-powered deep listening has never been more critical to nurturing loyalty and gaining insights that improve the customer experience.”
The need for this visibility is clear. Recent Chatmeter research shows that delivery shortfalls are common and costly. More than half of consumers reported receiving late or cold food from third-party apps, and 44% said orders arrived with missing items. Each of these missteps poses a reputational risk for restaurants, especially when the delivery is the only interaction a customer has with the brand.
Until now, reviews on delivery apps have often existed in isolation, separate from other feedback channels, such as Google, Yelp, or TripAdvisor. With these new integrations, Chatmeter enables brands to centralise all customer feedback in one place, making it easier to track trends, resolve complaints, and protect brand trust across dine-in, takeout, and delivery channels.
Delivery reviews will feed directly into Pulse Ai, Chatmeter’s AI-driven reputation and insights engine. With Pulse Ai, brands can process millions of unstructured data points, detect emerging risks such as food safety concerns before they spread, move beyond surface-level star ratings to uncover customer sentiment, and benchmark against local competitors. For restaurants navigating the high-stakes world of delivery, these insights may be the difference between retaining customers and losing them.
