July 17, 2025
Odigo Just Solved the CX Problem No One Was Talking About
As customer experience (CX) solutions grow more sophisticated and more expensive, Odigo asked a different, much-needed question: “In the race to be more advanced, who’s making sure everyone can still afford the basics?”
With many providers chasing high-end enterprise features and layered AI integrations, mid-sized contact centres are often left with a difficult choice: either overpay for functionality they don’t need or settle for outdated, underwhelming systems. Recognising this gap, Odigo launched Odigo Essential, a streamlined, budget-conscious version of their flagship contact centre solution designed for organisations that care deeply about customer experience but don’t need the bulk of an enterprise suite.
“In the rush to go bigger and more complex, the market has overlooked a key reality: not every contact centre wants or needs a full-scale enterprise suite,” said Javier Llosá Guillén, co-ceo at Odigo. “Odigo Essential delivers what matters most — core CX features, AI readiness, fast deployment and exceptional value — all wrapped in a user-friendly, budget-conscious package.”
Built specifically for mid-sized contact centres, Odigo Essential focuses on clear voice quality, channel flexibility, reliable infrastructure, and the ability to scale when needed.
Three Smart Packages, Just What You Need
Odigo Essential isn’t a one-size-fits-all solution. It comes in three carefully crafted packages that allow organisations to pick the level of capability they need, without paying for extras they’ll never use:
- Essential Voice – For businesses focused on voice-first, high-touch customer service.
- Essential Voice+Digital – Adds modern digital channels like chat and messaging to your voice foundation.
- Essential Voice+Digital+AI – Adds AI when you’re ready, without requiring a system overhaul.
This modular approach means contact centres can evolve their CX capabilities over time, on their own terms.
Built in Europe, Made for European Businesses
As a European-born and based CCaaS (Contact Centre as a Service) provider, Odigo has a deep understanding of the regional regulations, security standards, and business expectations across Europe. Odigo Essential is built and hosted in Europe, offering peace of mind around GDPR compliance and data protection, without compromising on performance or innovation.
Odigo Essential is not only streamlined, it’s accessible. Starting at just £35 per user, per month in the UK, it’s priced to reflect the realities of mid-sized budgets. Even better, organisations can be up and running in as little as 6 weeks, thanks to fast deployment support and a robust onboarding process.
And it’s not a set-it-and-forget-it solution. Every package is backed by Odigo’s trusted cloud infrastructure, renowned voice quality leadership, and ongoing training and customer success support.
In a market that often rewards complexity, Odigo is making the case for something refreshingly rare: CX done simply, affordably, and intelligently.
