TELUS Digital Experience has announced a collaboration with Zendesk to offer joint clients superior CRM and CCaaS solutions.
The integration promises intelligent support powered by human expertise and advanced AI, delivering faster resolutions and personalised experiences. TELUS Digital is also unlocking Zendesk customers’ access to its 78,000-strong workforce spread across 31 countries.
Zendesk, too, is amplifying its capabilities by bringing onboard TELUS Digital’s CXM talents, creating a partnership designed to streamline operations, improve agent efficiency, and enhance customer satisfaction. With Fuel iX’s real-time agent support, response optimisation, and sentiment analysis, the future of customer service looks bright.
“As a leader in the CXM market, we’re unrelenting in our focus to build and partner with innovative technology capabilities that truly unlock our clients’ business, experience and technology goals. Zendesk is a leader in customer experience software, and this collaboration brings together our respective strengths to deliver true end-to-end solutions for team members, customers and brands fueled by people and technology,” said Monty Hamilton, chief product and marketing officer, TELUS Digital.
This collaboration builds on TELUS Digital’s existing relationship with Local Measure, whose voice solutions now power Zendesk’s CCaaS platform, a union strengthened further by Zendesk’s upcoming acquisition of Local Measure. TELUS Digital will provide end-to-end support for Zendesk, from onboarding to post-launch operations, ensuring clients stay ahead with continuous innovation.