Healthcare contact centres are infamous for long wait times, repeated explanations, and frustrated members stuck in an endless loop of transfers. But TrampolineAI, a new AI-powered contact centre platform, claims it can finally cut through the chaos with real-time intelligence and automation.
Most healthcare contact centres still rely on fragmented systems that make it difficult for agents to provide quick, accurate responses. TrampolineAI aims to change that by integrating directly with existing infrastructure, whether on-premise or cloud-based, to surface answers instantly, offer step-by-step guidance, and automate call summaries.
The goal is to reduce the number of transfers, shorten call times, and ease the burden on agents who often need to handle in repetitive administrative work. Right now, only 52% of healthcare inquiries are resolved on the first call, meaning half of all callers have to follow up just to get answers. TrampolineAI wants to fix that.
Efficiency as top priority
HealthCheck360, a health and wellness management company, has already deployed the platform and reports immediate improvements in efficiency and customer experience. Mike Bourke, CEO and co-founder of TrampolineAI, sees this as a major step forward, noting that while AI-powered solutions are becoming more common, many fail to handle the complexity of healthcare interactions.
The platform analyses live call transcripts, health plan documents, and claims data in real time to ensure agents have accurate information at their fingertips. It also helps with compliance monitoring and provides personalised recommendations based on each member’s needs. By automating post-call paperwork, TrampolineAI frees up agents to focus on conversations rather than administrative tasks.
Beyond making contact centres more efficient, TrampolineAI positions itself as a tool for improving healthcare delivery, particularly for organisations serving Medicaid populations.