June 01, 2026
Zoom Launches ZoomMate, an AI Assistant That Picks Up Where Your Meeting Leaves Off
Zoom has launched ZoomMate, an agentic AI work surface that carries a meeting’s decisions through to finished work inside the tools where teams already operate, from Salesforce and Jira to Slack and ServiceNow.
The product builds on the system of action that Zoom outlined in March, tying live conversation to agentic search, workflow execution, custom agents and AI content creation. Rather than leaving action items to wither in a notes document, ZoomMate reads what a meeting decided and then moves that work forward across connected business systems without forcing anyone to hop between applications.
Russell Dicker, Chief Product Officer at Zoom, said the company is “at the center of every conversation where work decisions get made.” He added that before, during and after a meeting, ZoomMate connects what was decided to what needs to happen next across the systems where work lives.
Records, Files and the Calls
ZoomMate’s agentic search looks across Zoom, the web and third-party systems such as ServiceNow, Salesforce and Workday to pull together what someone needs for an account, a ticket, a policy or a project.
It indexes connected enterprise systems and can surface customer records, open issues, service tickets, knowledge articles and project updates. Zoom argues that ordinary enterprise search indexes documents on their own, while ZoomMate ties the files and records to the conversations that produced them. Results stay inside the organisation’s access controls, permissions and governance.
The orchestration layer handles coordination and execution across systems, combining AI workflows with agents that act, learn and adapt inside enterprise environments. Agents can watch ongoing projects, work out the next steps from a meeting and start follow-up actions on their own. In addition, ZoomMate schedules events in Google Calendar or Microsoft Outlook, routes requests to the right system, updates records, drafts customer communications and triggers onboarding or support workflows. The aim is continuity from a conversation to a completed task, with fewer handoffs lost along the way.
The Deck Makes Itself
ZoomMate also turns conversation and enterprise context into deliverables, generating presentations, documents, spreadsheets, reports and project plans. Drawing on Zoom’s AI Productivity Suite, it keeps those outputs current as decisions change, so a plan updates itself rather than waiting for manual edits. Zoom contrasts this with AI tools that depend only on prompts or on context a user feeds in by hand.
The launch lands as agentic AI moves from demonstrations into daily use across customer experience teams. Vendors across the contact centre and CRM market have spent the past year building agents that take on end-to-end tasks rather than assistive prompts, with Salesforce’s Agentforce among the earliest examples. Zoom’s own research found organisations using AI regularly climbed from one in ten to one in three within a year, evidence that adoption is accelerating fast.
ZoomMate is available today for online and direct customers in North America, starting at $20 per user per month with included AI credits. Zoom expects to roll out further industry verticals and regions, including EMEA and APAC, later this year.
