Cyara has introduced six innovations to enhance and modernise customer interactions across complex digital landscapes. These latest advancements build upon Cyara’s AI Trust capabilities, expanding global testing coverage in over 100 countries and launching the first fully integrated CX Assurance platform.
This all-in-one solution proactively identifies and mitigates disruptions across voice, digital, and AI-powered customer interactions, ensuring consistency and reliability at every touchpoint.
“With cutting-edge CX Assurance innovations and global testing coverage, Cyara helps enterprises future-proof their AI strategies and ensure flawless experiences across voice, digital, and AI-powered channels,” said Rishi Rana, chief executive officer at Cyara. “This is the new age of Cyara, designed to help brands stay ahead, deliver flawless experiences, and eradicate bad CX.”
Cyara’s enhanced platform is engineered to address critical challenges businesses face in deploying and maintaining AI-driven customer engagement channels. The platform also provides organisations with the tools to deliver seamless and compliant customer interactions with comprehensive end-to-end visibility, no-code automation, and AI-powered insights. In addition, an AI-powered copilot also offers intelligent recommendations, making it easier than ever for enterprises to refine and optimize their CX strategies.
Breaking down Cyara’s six tools
Cyara’s latest AI-driven innovations transform customer experience (CX) assurance by providing real-time monitoring, intelligent automation, and advanced analytics. Pulse 360 offers unmatched visibility into customer interactions across 150+ global locations and 320+ telecom carriers, ensuring businesses can proactively detect and resolve service issues.
In addition, Test Case Designer, a no-code, visual test automation tool, simplifies the creation and management of test cases, allowing CX teams to optimise workflows effortlessly. Meanwhile, Cyara Agent Assist Assurance (AAA) ensures that AI-powered Agent Assist applications deliver accurate, real-time contextual information, improving customer support efficiency and reducing response times.
Enhancing CX intelligence, Intelligent Insights turns complex data into actionable intelligence with AI-driven anomaly detection, trend tracking, and self-service dashboards, eliminating IT intervention. Cyara Copilot, the company’s first step toward Agentic AI, enhances productivity with automation and intelligent guidance, integrating seamlessly within the Cyara platform and external tools like Slack.
Finally, AI Trust Misuse, a crucial addition to Cyara’s AI Trust testing suite, proactively prevents AI-driven chatbots and voice assistants from delivering inappropriate or harmful responses, ensuring compliance and protecting brand integrity.