Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.
“Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it’s accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future,” said Aileen Allkins, president and CEO of TeKnowledge.
Leveraging the Genesys Cloud platform will allow businesses to harness AI-driven customer and employee experience enhancements, benefiting from continuous innovation, global scalability, and intelligent automation.
TeKnowledge complements these capabilities with its deep knowledge of advisory and professional services, digital skilling, technology adoption, and managed services. This ensures organisations can transition to and fully leverage AI-powered CX solutions.
Furthermore, with omnichannel engagement, intelligent routing, built-in workforce engagement, and end-to-end journey management, Genesys Cloud provides a single, secure, scalable solution designed to optimise customer experiences. Additionally, it boosts employee productivity and drives measurable business outcomes.
“TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,” said Larry Shurtz, chief sales officer of Genesys. “Also, its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier.”
In addition, through its professional and managed services, TeKnowledge bridges the gap between strategic vision and execution, aligning CX innovation with enterprise-wide change management, security, and adoption strategies to deliver lasting business impact.