Gladia has introduced Solaria, an advanced automatic speech recognition (ASR) model designed to transform real-time voice communications. As businesses increasingly rely on multilingual customer interactions, Solaria delivers accuracy and scalability, allowing call centres and voice-first platforms to provide seamless, high-quality support in over 100 languages—including 42 previously unsupported by competing solutions.
With 49% of global executives citing financial losses due to language barriers, the need for a robust AI-driven speech-to-text (STT) engine has never been greater. Solaria addresses this challenge by ensuring unparalleled accuracy (94% Word Accuracy Rate in key languages like English, Spanish, and French) and ultra-fast processing (270ms latency), allowing for natural, real-time conversations across global markets.
“Speech is the most natural way to connect with the world—for the first time, automated speech recognition is closing the divide, enabling humans and AI to truly speak the same language,” said Jean-Louis Quéguiner, chief executive officer and co-founder, Gladia. “With Solaria, we have made a breakthrough in AI-powered voice technology that unlocks new opportunities for businesses, driving efficiency and delivering more seamless, impactful customer experiences across diverse languages and markets.”
Built for enterprise-scale global communication
Designed for the unique demands of today’s contact centres, Solaria is more than just a speech-to-text tool—it is a fully adaptive, multilingual AI engine that powers automated and human-assisted interactions. Unlike traditional ASR models that prioritise speed at the expense of accuracy, Solaria balances real-time responsiveness with enterprise-grade precision, ensuring businesses don’t have to compromise.
Solaria provides native-level transcription in widely spoken languages like Tagalog, Bengali, Punjabi, Tamil, Urdu, Persian, and Marathi. It adapts to industry-specific terminology—such as medical or financial jargon—while extracting critical data like names, numbers, and addresses.
Its AI processing is designed for noisy call centre environments and ensures high accuracy even with background disturbances. Enterprise-grade security protects data, meeting GDPR, HIPAA, and SOC 2 compliance standards.
In addition, Solaria supports real-time code-switching and multilingual translation, making it ideal for global businesses and outsourced customer service operations.
By integrating Solaria into its AI product suite, Gladia is enhancing customer support ecosystems, making IVRs, virtual assistants, and AI-powered voice agents more reliable across languages while improving human agent workflows with real-time transcription and multilingual assistance.