Microsoft Teams users managing conversations across multiple platforms now have a smarter way to keep everything in one place. Intermedia has introduced intelligent archiving for its embedded Microsoft Teams solution, making it the first to unify Teams, unified communications, contact centre, and soon Microsoft 365 Email into a single, AI-powered archive.
For businesses dealing with compliance challenges, security concerns, and fragmented communication channels, this enhancement offers a seamless solution. Teams chat and meetings, calls and SMS, contact centre interactions, and soon M365 Email can all be captured, stored, and retrieved through a centralised repository, eliminating the need for multiple vendors and simplifying data management.
Irina Shamkova, chief product officer at Intermedia, said: With Intermedia Archiving, businesses aren’t just protecting their data – they’re building an invaluable resource for AI-driven business intelligence. By enabling seamless archiving for Microsoft Teams users with Intermedia Unite, Contact Center, and M365 Email, we’re giving businesses a way to safeguard critical interactions while unlocking insights that improve decision-making, enhance customer engagement, and drive smarter business operations.”
By merging communications data into one structured system, Intermedia is unlocking new possibilities for AI-driven business intelligence. Companies can analyse past conversations to detect trends, identify inefficiencies, and uncover potential revenue opportunities, transforming archived data into a valuable asset.
With compliance requirements becoming stricter and cybersecurity threats growing, businesses need more than just basic storage. Intermedia’s solution ensures secure, role-based access, encryption, and archiving to meet industry regulations.
Finally, Microsoft 365 Email archiving is set to roll out soon, with plans to expand support to platforms like Google Gmail and Microsoft Exchange.