InvoiceCloud has begun deploying embedded generative and agentic AI capabilities across its digital platform. This strategic move is designed to revolutionise how businesses and their customers engage with billing processes, bringing greater speed, accuracy, and ease to everyday transactions.
“This isn’t just about adding new features—it’s about evolving how we operate and how we serve,” said Kevin O’Brien, CEO at InvoiceCloud. “We’re applying AI across our teams and technologies to make smarter, faster decisions—and we’re helping our customers do the same. Whether it’s streamlining billing or exploring new AI use cases beyond payments, we’re becoming a partner in their innovation journey.”
The goal of the rollout is to automate tedious workflows, eliminate common human errors, and empower organisations to make faster, more informed decisions. InvoiceCloud aims to enhance service quality, improve user experiences, and drive continuous innovation by applying AI across its internal teams and customer-facing tools.
AI-powered features
Natural Language Report Builder: Currently in beta testing, this tool enables users to generate complex reports using simple text prompts. It significantly streamlines data analysis and reduces the need for specialised reporting skills. It will become generally available by June 2025.
AI-Driven Payment Agents: Slated for release later this year, these intelligent agents will handle key payment processes, adjust to real-time changes in transactions, and proactively manage customer support inquiries, offering a more responsive, efficient billing experience.
These innovations aim to not only speed up time-consuming tasks but also personalise and secure the payment journey for users. With AI, InvoiceCloud is helping organisations modernise how they present and process bills, while laying the foundation for future capabilities that stretch beyond traditional payment models.