PolyAI has rolled out the latest evolution of its flagship platform—Agent Studio. Built from the ground up to be voice-first and omnichannel, this release gives enterprises unparalleled command over how their AI agents behave, learn, and serve.
“It’s exciting to introduce the latest iteration of Agent Studio, because it represents a significant leap forward in our mission to empower businesses with the transformative potential of generative AI,” said Shawn Wen, CTO and CTO for PolyAI. “This is a product our customers love for its ease of use and clarity of business impact, and that our engineers adore for its versatility in every use case. Agent Studio is not just about automating tasks; it’s about enabling true AI-driven renaissance for customer service, with the safety, visibility, and control that enterprises exploring generative AI solutions require – now more than ever.”
Since 2017, PolyAI has been trusted by some of the world’s most iconic brands to improve customer experience through natural, intuitive voice interactions. With the latest Agent Studio, the company is pushing the boundaries even further—merging generative AI with enterprise-grade governance to create agents that don’t just speak but understand and adapt like humans.
Precision, transparency, and scalability
Enterprises gain full visibility into how and why their AI agents operate the way they do, backed by detailed analytics, audit trails, and behavioural feedback loops. Businesses in regulated sectors will particularly benefit from the platform’s enhanced privacy and compliance features, ensuring secure deployment at scale.
In addition, unlike traditional chatbot platforms, Agent Studio prioritises realism and nuance. Its underlying models are trained on vast datasets of voice interactions, making AI conversations feel fluid and lifelike—no robotic tones, no stilted replies. From tone and vocabulary to conversation flow and escalation points, every detail can be fine-tuned through an intuitive web interface, allowing even non-technical users to manage and evolve agent performance in real-time.
The latest update also emphasises adaptability. Whether using no-code drag-and-drop tools or diving into custom scripting via APIs, Agent Studio caters to every level of technical proficiency. This flexibility and omnichannel support enable a truly cohesive customer experience across voice, chat, and digital touchpoints.
Advanced automation features let businesses go beyond simple FAQs or task fulfilment—enabling dynamic, human-like conversations that can troubleshoot, personalise, and even upsell. Add to that real-time monitoring, deep-dive conversational analytics, and performance optimization tools, and it’s clear that Agent Studio isn’t just a support tool—it’s a business intelligence asset.
PolyAI is redefining what enterprise-grade AI can look and sound like by putting control and customisation at the heart of its platform.