Press Ganey Forsta has announced the acquisition of InMoment, paving the way for a new era in experience intelligence.
Bringing these two powerhouses together will enhance the combined company’s ability to capture and analyse experience data from different sources—including surveys, social media, call centres, and direct feedback channels. Integrating InMoment’s strengths in conversational intelligence and reputation management with Press Ganey Forsta’s robust analytics and research tools, the merged entity aims to offer a next-generation platform for truly omnichannel listening.
” Press Ganey Forsta aims to lead with innovation and partner with clients to elevate the human experience across their organisations. We’re excited to welcome the InMoment team and deliver unmatched capabilities to our combined client base,” said Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta.
A new era begins with Press Ganey Forsta and InMoment
This acquisition marks an important expansion of Press Ganey Forsta’s cross-industry capabilities. Already a trusted partner to top healthcare systems, market research firms, and leading financial institutions, the company now aims to serve clients in retail, automotive, hospitality, and consumer services. InMoment’s domain expertise in these areas complements and strengthens Press Ganey Forsta’s existing footprint, while also deepening its already substantial leadership in healthcare experience measurement.
“In joining Press Ganey Forsta, we become part of an organisation that has a demonstrated track record of innovation and elevating both the consumer and employee voice,” said John Lewis, Chairman and CEO of InMoment. “Together, we have the resources to deliver even greater value to our clients through faster insights, more advanced research tools, and expanded expertise.”
Both organisations have been recognised by Gartner as Leaders in the Magic Quadrant\ for Voice of the Customer Platforms, a testament to their ability to scale innovation and deliver results. Now united, they will deliver an even broader array of tools and services designed to help organisations turn experience feedback into measurable improvements.