Salesforce wants to future-proof how work gets done, and is aiming to do so through its definitive agreement to acquire Convergence.ai, an AI agent startup that’s quietly been solving one of automation’s trickiest problems: getting machines to navigate the messy, unpredictable world of real user interfaces.
London-based Convergence.ai specialises in AI agents that don’t follow rules, they adapt in real time. Their technology enables systems to interact with complex digital environments just like a human would, adjusting on the fly to unexpected pop-ups, errors, and design changes that often throw traditional automation tools off course.
That capability is headed straight into the core of Agentforce, Salesforce’s flagship AI agent initiative. The acquisition is expected to play a pivotal role in shaping the company’s next wave of enterprise AI, which means smarter agents built for more dynamic, multi-step workflows across industries and use cases.
Adam Evans, EVP & GM, Salesforce AI platform, Salesforce, said: “The next wave of customer interaction and employee productivity will be driven by highly capable AI agents that can navigate the complexities of today’s digital work. Convergence’s innovative approach to building adaptive, intelligent agents is incredibly impressive. We are thrilled to welcome their talented team to Salesforce, and we look forward to their contributions in helping Agentforce deliver AI that truly transforms how work gets done.”
Enterprise decision-makers stand to gain from more resilient AI agents that can operate in real-world environments with minimal oversight. Convergence’s systems aren’t just reactive; they’re built to anticipate change, making them ideal for high-stakes customer service flows, complex business logic, or any task where rigid automation falls short.
Marvin Purtorab, CEO and Co-founder, Convergence, said: “Our mission at Convergence is to help organizations stop viewing automation as just another tool and instead adopt it as the very way work gets done — unlocking new levels of innovation and efficiency. Joining Salesforce is the ideal step to scale that vision.”