PCI Pal has partnered with RingCentral to transform payment security and customer experience. This strategic partnership directly integrates PCI Pal’s cloud-native payment technologies into RingCentral’s flagship offerings: RingCX, its AI-first contact centre solution, and RingEX, its core business communications platform.
This collaboration enables organisations using RingCentral to seamlessly process payments while safeguarding sensitive customer data and adhering to rigorous security standards.
“This integrated partnership aligns with our mission at PCI Pal to enable all businesses to take secure and frictionless payments whilst improving customer and agent experience. With a number of shared customers already, we’re excited by what the future will bring as PCI Pal’s secure payments platform is now available to RingCentral customers across the globe,” said James Barham, CEO at PCI Pal.
PCI Pal’s comprehensive suite of solutions is now embedded within RingCentral’s RingEX and RingCX, with RingCentral’s global sales team equipped to support customers interested in leveraging PCI Pal’s capabilities.
In addition, businesses can confidently process payments within the RingCentral ecosystem, ensuring that sensitive cardholder data remains completely protected.
“Our integrated partnership with PCI Pal enables organizations to enhance their customer engagement strategies whilst also securing payment processing activities. We chose PCI Pal for their capability to integrate seamlessly at a cloud level and support our international footprint so our customers across the globe can access these secure payment services,” said Jim Dvorkin, senior vice president of customer experience products at RingCentral.
Furthermore, the integration’s full compliance with PCI DSS standards helps organisations reduce the risks of handling payment information.
The integration facilitates a superior customer experience by maintaining uninterrupted communication between customers and team members throughout the payment process without exposing sensitive data.