TELUS Digital Experience (TELUS Digital) has expanded its collaboration with Sumsub, bringing Sumsub’s robust identity verification and compliance tools to TELUS Digital’s enterprise clients across sectors where trust and regulatory precision are paramount.
Having integrated Sumsub into its internal operations since 2024 to validate and onboard a global remote AI workforce, TELUS Digital is now extending this capability to its external partners, particularly in banking, telecom, financial services, and insurance, where secure onboarding and fraud prevention are essential.
“This partnership with Sumsub reflects our broader approach of fusing expert human talent with advanced, AI-powered technologies to empower our clients to address increasingly complex and frequent digital attacks and threats, helping them stay focused on serving their customers with confidence,” said Monty Hamilton, chief product and marketing officer, TELUS Digital
TELUS Digital’s enhanced offering is timely, enabling clients to protect their customers and assets more effectively, while also simplifying compliance in a fast-changing global regulatory environment.
Smarter tools for safer interactions
Clients adopting TELUS Digital’s expanded trust and safety tools—powered by Sumsub—gain access to a comprehensive suite of capabilities designed to enhance security and reduce risk:
In addition, they gain accelerated onboarding through instant document checks, facial recognition, and biometric authentication that streamline KYC/KYB workflows while reducing operational overhead.
Automated compliance screening that cross-references users against global sanctions lists, PEP databases, and AML standards helps businesses stay audit-ready and avoid regulatory penalties.
The collaboration also offers fraud detection with real-time intelligence, flagging anomalies like document forgeries, mismatched IP locations, and duplicate identities, resulting in fewer fraud-related losses.
Fraud is evolving—and fast
TELUS Digital’s move comes at a critical time. According to Sumsub’s 2024 Identity Fraud Report, 67% of businesses reported a year-over-year rise in fraud, with average losses per incident reaching $300,000. Much of this increase is being driven by AI-enhanced scams such as deepfakes, synthetic identities, and complex phishing techniques, which are quickly outpacing legacy fraud detection methods.
To address these issues, the UK introduced mandatory reimbursement for authorized push payment (APP) fraud in October 2024. Similar measures are taking shape across the EU via the Payment Services Regulation and in the U.S. through the proposed Protecting Consumers from Payment Scams Act—making proactive fraud mitigation not only smart but essential.