August 01, 2025
Alvaria and CallMiner Just Made Contact Centres a Lot Smarter
Alvaria has entered into a strategic partnership with CallMiner to elevate customer experience and drive business impact through AI-powered insights and automation.
This collaboration integrates Alvaria’s outbound engagement and compliance capabilities with CallMiner’s advanced analytics and conversation intelligence platform. The two companies aim to deliver personalised, high-impact customer interactions while maintaining the highest standards of regulatory compliance.
“We are thrilled to expand our partnership with CallMiner, collectively bringing next-generation AI capabilities to our joint customers,” said Michael Judd, CEO of Alvaria. “Our strengthened integration empowers organisations to harness deep insights from every interaction, fueling both compliance adherence and personalised customer engagement. Our shared vision is to help enterprises transform their contact centres into growth engines that deliver remarkable customer experiences.”
By combining forces, they enable contact centres to understand customer behaviour across voice and digital channels, improve operational performance, and enhance the quality and consistency of customer experiences.
Unlocking AI Insights and Streamlined Workflows
Through CallMiner’s AI-powered platform, including generative and agentic AI capabilities, joint customers can also identify hidden patterns in conversations, flag potential risks, and uncover valuable customer insights in real-time. These insights can inform proactive outreach, product development, and agent coaching strategies.
Contact centre teams will also benefit from automated call summaries and reduced after-call work (ACW), allowing agents to allocate more time to high-value tasks. This not only improves efficiency but also leads to more consistent, objective reporting across the organisation.
Built for Scalability, Backed by Compliance
In addition, the partnership emphasises scalability through CallMiner’s open, extensible framework, designed to evolve with emerging AI features and market demands. At the same time, Alvaria brings enterprise-grade compliance expertise to the table, making the solution ideal for highly regulated sectors such as finance, healthcare, and insurance.
“CallMiner has always focused on helping organisations unlock actionable insights from every customer conversation,” said Benedetto A. Miele, Chief Revenue Officer at CallMiner. “By empowering organisations to ingest data from Alvaria directly into the CallMiner platform, we’re enabling contact centre leaders to make data-driven decisions faster, reduce costs, and deliver more personalised, proactive customer engagement.”
Using CallMiner’s Outreach capabilities, businesses can now automatically trigger tailored follow-ups, surveys, and requests for feedback based on real customer interactions. This level of personalisation boosts engagement rates and helps foster long-term loyalty.
The Alvaria-CallMiner partnership enables organisations to gain a complete view of the customer journey, turning every interaction into an opportunity to improve experience, ensure compliance, and accelerate business growth.
