October 15, 2025
Dreamforce 2025 Delivers Agentforce 360 and New Slack
Salesforce’s Dreamforce event is live in San Francisco this week with a raft of new product announcements as it delivers the agentic enterprise with Agentforce 360.
The primary changes for Agentforce 360, the fourth major version of the product, deliver support for customer-focused teams with automation across more detailed tasks.
Billed as “A platform designed to connect humans and AI agents in one trusted system, it empowers all employees to achieve more, delivering more value and insight in every customer-facing moment.” One that is built around no code and vibe code, and simple orchestration.
Seeing All Around With Agentforce 360
Salesforce reckons the Agentforce 360 platform will act as the foundation for enterprise-grade AI agents, with a new conversational builder, hybrid reasoning for greater control and accuracy, and voice capabilities to access all touchpoints. As part of the experience, it offers:
- Data 360: The trusted, unified data layer that gives every agent context. With innovations like Intelligent Context and Tableau Semantics, companies can turn unstructured data and analytics into rich context and understanding for AI.
- Customer 360 Apps: The business logic and institutional memory of every enterprise — capturing how it sells, serves, markets, and operates — now brought to life through AI agents that deeply understand every customer and process from the inside out.
- Slack: The conversational interface for humans and agents to work together, connecting knowledge, actions, and data in real time, with new innovations.
This uniquely integrated approach enables businesses to deploy agents that are grounded in governed, trusted data; work across teams and workflows; collaborate with humans and other agents directly in Slack; and leverage existing processes, business logic, and data infrastructure. And with its open ecosystem, partners extend Salesforce’s technology into every industry with tailored solutions and services.
We’re entering the age of the Agentic Enterprise.” says Marc Benioff, Chair and CEO, Salesforce. “One where AI elevates human potential like never before. Agentforce 360 connects humans, agents, and data on one trusted platform. Helping every employee and every company achieve more than they ever thought possible.”
Agentforce 360 Hits the Ground Running
According to Salesforce, Agentforce 360 isn’t another pilot or system to learn. It is already reshaping work inside Salesforce and across industries. Internally, Salesforce uses Agentforce 360 to handle routine tasks across sales, IT, and support, elevating employees to focus on strategy, creativity, and customer relationships.
With 12,000 customers, Agentforce 360 has delivered transformative results among early partners:
- Reddit deflected 46% of support cases and cut resolution times by 84%. Reducing average response time from 8.9 minutes to 1.4 minutes. “This efficiency lets us provide on-demand help for complex tasks, boost advertiser satisfaction by 20%, and free up human reps from repetitive questions,” said John Thompson, VP of Sales Strategy and Operations.
- Adecco handled 51% of candidate conversations outside of standard working hours with agents. “Agentforce lets us automate high-volume tasks, strategically freeing our recruiters’ time to focus on quality customer engagement,” said Pierre Matuchet, SVP IT & Digital Transformation.
- OpenTable resolved 70% of diner and restaurant inquiries autonomously. “Agentforce delivered the warmth and white-glove service our industry demands,” said George Pokorny, SVP of Global Customer Success. “Within weeks, our restaurant agent handled 70% of questions — a marked improvement over our previous chatbot.”
- Engine reduced handle time by 15%, saving over $2 million annually. “Agentforce is a game-changer,” said Elia Wallen, CEO. “Its voice capabilities will let us deliver our unique brand experience directly to customers, creating trusted interactions at scale.”
All of which suggests the power of AI will be sweeping through Salesforce-enabled companies very quickly. Catch up on the main keynote here, and get ready for more news across the week.
