How happy and engaged are your staff? Cheerier in the better weather? Worried about the economy? Do you ask them? Or, is that vital sentiment metric left in the ether?
One company, among the many worried about employee turnover, that did something about it is Zenith Automotive. They tagged Cognexo’s AI-powered platform to gain insight across the 1,200+ workers to help reduce employee turnover, boost engagement, and ensure their staff were fully up to date on company compliance rules.
By tracking employee sentiment daily across the first 12 months of employment, focusing on key milestones, and addressing concerns, they reduced attrition among new hires, learnt about their pain points and improved trust.
Managers and HR could be more responsive, providing immediate feedback and resources. The project saw over 360,000 questions answered (a 91% survey response rate with minimal fatigue) in the past year, with 187,000 on compliance issues.
Sentiment meets automation
Using AI, Zenith could also support employees through automation. It could automatically resolve issues like IT access delays and line manager follow-ups via in-the-moment prompts.
The system also acted as a training tool, providing compliance and information lessons. That effort saved 900+ hours annually on traditional refresher training, using Cognexo’s Reinforce tool.
That also led to higher knowledge retention across business divisions, even with 600+ new hires in the year. Zenith’s training is integrated into daily workflows via micro-learning, improving performance without disruption. Find more detail in the case study, to see how the project boosted the new starter Net Promoter Score (eNPS) rose from 30 to 43.
If you have a suspiciously happy or disengaged workforce, and have no idea why, perhaps it is time to find out? Both to improve the employee experience and drive business results.