November 29, 2024
UK employees take the lead in Europe’s AI revolution at work
UK employees are emerging as Europe’s leaders in adopting artificial intelligence (AI) tools for work, according to a new global survey from Freshworks.
While AI faced initial scepticism, the findings reveal a shift in attitudes, with a quarter of UK employees now using AI tools daily and 46% of them integrating these into their routines at least a few times a week.
The survey, which included responses from 1,500 employees from the UK, Germany, and France, shows that 52% of UK employees consider themselves knowledgeable or expert users of AI.
The UK leads in adopting AI for repetitive tasks, with 65% of employees preferring AI to handle mundane activities. This allows workers to focus on more engaging tasks, improving enjoyment (40%) and overall engagement at work (36%).
However, employees remain cautious about AI replacing human-centric responsibilities, such as customer interactions and conflict resolution.
AI’s role in shaping the future workplace is not to be neglected. More than half (52%) of UK companies already recognise AI proficiency as a key skill for promotions, and 63% are investing in upskilling employees in AI to enhance competitiveness.
Comparatively, UK employees demonstrate higher confidence in using AI (60%) than their counterparts in Germany (45%) and France (42%). This widespread adoption positions the UK workforce to leverage AI for improved productivity and innovation, setting a benchmark for European nations.
