Search Results for: no code

Gartner helps fill in the gaps between CX no-code and AI

Pity the poor CX project teams who leapt with delight on the low/no-code train in recent years. They could suddenly create apps and services without waiting or paying for developer experience. Now, all that work is suddenly being threatened or...

How no-code technology is transforming healthcare for elderly patients

The worldwide population is aging. The demographic shift is putting pressure on the already overburdened healthcare systems, which are struggling to keep up with demand. To ease this pressure, no-code technology can assist, and will become increasingly essential in the...

Castles Technology discusses the future of retail payments and customer experience

After the recent hustle and bustle of the Retail Technology Show, CXM is doing the rounds talking to some of the companies we met at the show in more detail. This week, we sit down remotely with James Lotz, SVP...

Emotions, not bargains, keep customers loyal

In a retail world obsessed with flash sales and coupon codes, a new study suggests something far more powerful is winning hearts and wallets. According to research by Bloomreach and EMARKETER, emotional resonance is now the biggest driver of customer...

Report: The latest CX innovations from Retail Technology Show

Among the rides and bustle of the fairground theme, London’s Retail Technology Show, held at Excel Arena, was a blur of activity. From powerful discussions like “Beyond the Hype: Actionable AI in Retail” by Alexandra Correa (formerly of Amazon) to...

Cyara unveils AI-powered innovations for seamless CX assurance

Cyara has introduced six innovations to enhance and modernise customer interactions across complex digital landscapes. These latest advancements build upon Cyara’s AI Trust capabilities, expanding global testing coverage in over 100 countries and launching the first fully integrated CX Assurance...

Survey reveals companies gamble on gen AI without enough testing

Businesses are throwing cash at AI development, but a new survey reveals a major flaw: they aren’t testing it enough.According to Applause’s latest State of Digital Quality in AI Survey, companies are rushing to build AI-powered tools, yet critical quality...

Firstup’s new tech knows what workers need—before they do

Corporate inboxes are overflowing, and workers are tuning out. intelligent communication company Firstup says it has the solution: AI-powered workforce orchestration that cuts through the noise and ensures employees get the right message at the right time, without the usual...

Amazon drones face pushback, QR codes surge, and employers brace for worker rights reforms

Amazon’s drone delivery faces pushback in Texas town Amazon’s drone deliveries in College Station, Texas, faced strong opposition from residents frustrated by noise and privacy concerns. Hundreds, including city officials, opposed expansion plans, citing daily life and wildlife disruptions. In response,...

InMoment’s new scoring system cracks the code to more customers and cash

InMoment has introduced a new Location Performance Scoring system to help brands turn reputation management into measurable business impact. The system includes an Industry Score, which ties Google Profile views to revenue generation, and a Target Score, allowing businesses to...