Search Results for: retail

Castles Technology discusses the future of retail payments and customer experience

After the recent hustle and bustle of the Retail Technology Show, CXM is doing the rounds talking to some of the companies we met at the show in more detail. This week, we sit down remotely with James Lotz, SVP...

Major UK retailers slammed for inaccessible websites ahead of new EU rules

The UK’s biggest retailers are falling short on digital accessibility, with a new global study revealing that many shopping websites are failing to meet even basic standards for disabled users.The 2025 WebAIM Million report, which analyses the accessibility of the...

Digital gift cards get smarter, but retailers don’t

U.S. merchants are levelling up their digital gift card programmes, but a new report reveals they’re still falling short on AI innovation and social media strategy.Blackhawk Network (BHN), in partnership with NAPCO Research, has released its 8th annual Digital Gift...

This week in CX: is retail evolving faster than we can see?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explored the push for the revolution of in-store retail, the need for AI in customer-centric organisations, and how helping customers is the priority now more...

Report: The latest CX innovations from Retail Technology Show

Among the rides and bustle of the fairground theme, London’s Retail Technology Show, held at Excel Arena, was a blur of activity. From powerful discussions like “Beyond the Hype: Actionable AI in Retail” by Alexandra Correa (formerly of Amazon) to...

From aisles to algorithms: the evolution of in-store retail

Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told...

Finding the fun for consumers in “joyless” online retail

CXM visited the Retail Technology Show (#RTS2025) this week, noting a strong focus on the use of AI to help online retailers maximise the efficiency of their workforce in an increasingly challenging financial landscape. Key themes also included a greater...

Retail bank customer satisfaction defies gloomy economic forecast, survey shows

The banking sector faces unprecedented challenges in an era marked by economic uncertainty and shifting consumer priorities. In a surprising twist, retail bank customer satisfaction has surged, defying the gloomy economic forecast that has seen consumer financial health, total deposits,...

From rudeness to violence: the urgent need for conflict training in retail & hospitality

The latest report by Axonify highlights the alarming extent of customer incivility in the U.K. Only 2% of frontline employees have managed to avoid rude or aggressive customers in the past year, while 65% worry about how to handle escalating...

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader In today’s fiercely competitive retail market, challenger brands face an uphill battle against industry giants and rapidly shifting consumer expectations. For Bravora, a rising UK-based fashion and apparel retailer, the challenges...