Search Results for: contact centre management

This week in CX: retail in focus; Zoom & Optimizely

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at retail reports ahead of the shopping season and which fashion retailers provide the best CX. Zoom have also launched their first Contact...

This week in CX: Meta, Emplifi, and Genesys

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the new Metaverse Experience showcase, social media trends report and financial product and service onboarding pain points. We also have the latest business updates from...

This week in CX: Cisco, Royal Mail, and Optimizely

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Cisco’s newest report on consumer privacy, new tools to enhance customer service calls within the call and contact centre industries, Optimizely’s new tool for customer...

AI implementation: overcoming the barriers to success 

The strategic value of artificial intelligence (AI) is widely recognised by customer experience (CX) leaders worldwide. However, AI implementation in the contact centre appears to have slowed over the last year. Why the disconnect?   Recent Talkdesk research explores why CX leaders...

This week in CX: Medallia, HubSpot, and Spotify

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Medallia’s integration with Salesforce, a new product launch by Forsta and Spotify, and new research from inriver about what really drives customer loyalty in the cost-of-living...

This week in CX: Reputation, Salesforce, and Qualtrics  

Happy Friday! We’re bringing you the latest roundup of industry news. This Friday, we’re looking at new Gartner research, the upcoming launch of Starbucks Odyssey, latest updates by Reputation, and what to expect from the partnership between Sprout Social and Salesforce.   Key...

This week in CX: Twilio, M-Cube, and Unilever

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the retail industry’s comeback, new research into the issues of PSD2 regulations, how the cost-of-living crisis is threatening hospitality and the WFH model, and...

Top three trends in healthcare CX

Healthcare providers are placing more emphasis on care than ever before. That means they’re shifting to a new paradigm for service interaction that doesn’t only focus on providing patient care. But this now also aims to deliver a superior customer...

Leveraging the power of conversational AI for improved customer experience

Conversational AI chatbots have become a popular approach for organizations across various sectors to communicate with their consumers. At a time when remote working is more prevalent than ever, chatbots have helped many organizations maintain a consistent customer experience and...

New research: can clienteling  technologies improve business performance      

One of the fastest trending tech investments for retail brands is clienteling, a retail technique that empowers store associates with a customer and product data so they can handhold customers through browsing and buying to deliver personalised customer experiences.  Accenture’s Pulse Check...