Search Results for: contact centre management

CX Stars Align in Amsterdam for the First International Customer Experience Awards

The inaugural International Customer Experience Awards have taken place in Amsterdam, with the UK’s Holly Private Hospital taking home the first ever Overall Winner title. Hundreds attended the event in the Dutch capital, where shortlisted finalists competed in 17 categories by...

Passenger Experience Preparing for Take-Off

Travel experiences are among the most memorable we have, but too often we remember airports for the wrong reasons. Now a leading interior design expert is urging airport operators to change that by learning from the hospitality industry. Chris Radcliffe, head of...

Bristan Makes a Splash at the UK Customer Experience Awards

Shower and tap supplier Bristan has been recognised for a striking revitalisation of employee engagement in their customer service department at the 2018 UK Customer Experience Awards. The plumbing product producers gave a presentation at the Wembley Stadium event that outlined...

Clamping Down on Nuisance Calls: How Businesses can Stay Compliant

Nuisance calls are becoming a real problem in the industry. We’ve all been there: whether it is someone constantly ringing you about an accident you may have been in or some robotic voice advising you on PPI. Some businesses continue...

Keeping it Rail: CrossCountry Claims Three UK CX Awards

CrossCountry is on the right track to becoming the UK’s premier train operator for customers’ needs, and their recent success at the 2018 UK Customer Experience Awards highlights their inspirational journey. The intercity and long-distance operators dispatched a team of staff...

SearchFlow Celebrate Double Success at the UK Customer Experience Awards

Leading conveyancing search solutions provider SearchFlow is celebrating after winning two prestigious titles at the 2018 UK Customer Experience Awards. Representatives of the firm joined hundreds of delegates at the huge event in London’s Wembley Stadium, and gave presentations to judges that...

Building a Strong Link Between Brand and Customer Experience

In a recent Enghouse webinar we were privileged to be joined by Kim Bright from LEGO Education who discussed the relationship between their brand and Customer Experience, and how it is interwoven with everything they do. Listening to LEGO and...

Mr Employee Experience: Anything’s Possible with DRP

Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they accommodate their most important resource – their...

Mr Employee Experience: Star Struck at Startle

Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they accommodate their most important resource – their...

Contributors

[bt_section][bt_row][bt_column width=”1/1″ align=”center” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text] 2020 Content Calendar Customer Experience Magazine welcomes contributions on a range of topics to be considered for publication. Below is our suggested content...