Search Results for: hiring

Generation CX: Getting Customer Experience Right for all Ages

Every customer is different – some love exploring new technology, some don’t, and some are indifferent, ready to use it when they need to. This is why taking a one-size-fits-all approach to customer service rarely works. For example, millennials tend...

The Complete Contact Centre Transformation

Delivering consistent and effective customer service is key within any contact centre, but providing exceptional Customer Experience and personalised journeys for individual customers will set you apart from the competition and build lasting relationships. For most companies, transformation of the contact...

Meet the Masters: Sign up now for CXM Masterclasses

As summer heats up, so too does your ability to hone skills in a wide range of areas thanks to Masterclasses offered by CXM. Throughout the second half of 2018, expert-led Masterclasses will train participants to perfect abilities in delivering Customer...

In-House Training

[bt_section][bt_row][bt_column width=”2/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”btDoublePadding” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_header superheadline=”In-House Training” headline=”Make Everyone from Your Team a (CX and/or EX) Professional!” headline_size=”large” headline_style=”regular” dash=”top” subheadline=”” el_class=”” el_style=””][/bt_header][bt_text] Would you like to work with an entire team...

Don’t Make These Five Staff Training Mistakes

Many companies assume that investments in sales training will increase sales productivity, and because the sales team is on the front line of revenue and profit, it seems intuitive that improving their skills would have a positive, immediate, and direct...

The Four Pillars of Employee Experience Success

In our personal lives we’re used to giving and receiving instant feedback. Whether a like on an Instagram photo, retweet of a Twitter post, or a reaction on a Facebook status, we have grown accustomed to receiving real-time feedback. Yet...

AI Will Become A Crucial Element for Businesses, But Customers Must Trust it First

One of the most significant advances for sales in this decade is the growing sophistication and accuracy of predictive analytics—the science of knowing how and why and when people buy, and the best ways to approach them in sales. Predictive...

UK Recruiters Blame Brexit as Staff Shortage Worsens

LONDON (Reuters) – A shortage of staff for British employers worsened in July, hurt by the departure of European Union workers after last year’s Brexit vote, a group representing recruitment agencies said on Tuesday. The Recruitment and Employment Confederation (REC) said...

Training Budgets: Five Reasons Why Company Training Fails

Many companies assume that investments in sales training will increase sales productivity. And, because the sales team is on the front line of revenue and profit, it seems intuitive that improving sales skills would have a positive, immediate, and direct...

10 Ways To Attract Tech Talent As A Growing Startup

Hiring tech talent — software engineers, data scientists, DevOps, and related — is hard, especially when your business is new or on the small side. But it doesn’t have to be that hard, as long as you focus on making your business...