Search Results for: hiring

Four Trends Shaping the UX Recruitment Landscape in 2017

It’s all change in the creative and digital design sector as the big management consultancies, Accenture, McKinsey and Deloitte continue the acquisition trail snapping up boutique creative and design studios on their way. First Heat (chomp), then VeryDay (chomp) followed...

What Makes an Excellent Customer Service Operator?

Providing excellent customer service (CS) is a great way to build strong relationships between a business and their customers. It can help you create lifelong customers who you can depend upon to refer your business to their friends, family and...

Interview: The Next Big Thing in Travel Will Be the Real-Time Prediction

Within our CXM Interview series, we have talked with the director of technology at Expedia, Jonas Olofsson, about trends and technologies in the travel sector, user experience and the purpose of Web Content Accessibility Guidelines 2.0. Hello Jonas, how the things...

Earning Authority as a Customer Experience Professional

During my career as a Customer Experience Professional, my opinions, points of views and suggestions have been rebuffed on many an occasion. I have been accused of being lots of things over those years – from being ‘emotionally immature’, to...

Optimising Staff Efficiency – A Winning Approach

Approaching this year’s UK Customer Experience Awards, we are sharing some interesting insights and tips from one of the awards judges, Michelle Hoskin, covering staff efficiency optimisation. After the period of summer vacations, we believe these tips might help you...

Shop Direct Ramps Up Big Data Investment with Senior Hire

Shop Direct, the UK’s second largest pureplay online retailer, has continued its investment in big data and personalisation by hiring Gael Decoudu as head of data science and digital analytics. Gael, who has over 10 years’ experience as a leader...

‘Kayo’ to ‘Kayla’: Quarter of Ethnic, Female Execs Forced to Change Their Name

A quarter (23%) of professional women in the UK with ‘non-white’ sounding names have changed their name to sound more ‘traditionally-British’ in order to get a job, according to a study by Nottx.com, the UK’s only ‘name-blind’ headhunting platform. It is...

Mapping the Employee Experience – An HR Perspective

It’s well known that the HR profession loves a new ‘buzzword’ to embrace. With people analytics and new technologies disrupting traditional HR processes and procedures, employee experience (EX) is becoming the new trend. As customer experience (CX) has become more...

The 3 Pillars for Delivering Seamless Customer Experience in a Connected World

When it comes to the Internet of Things (IoT), the future is now. Gartner has predicted that 6.4 billion connected things will be used this year, which is 30% more than just a year ago! This trend shows no signs...

Why Global Cruise Companies Must Take a Punt on Apprentices

The UK government revealed in January 2016 that more than 150,000 youngsters started an apprenticeship in England (across all industries) in the fourth quarter of 2015 alone, and the authorities are keen to see this number grow even further. As the...