Search Results for: hiring

Customer Experience: What ‘Good’ Looks Like

Last year I had the pleasure of participating as a judge at the UK Digital Experience Awards. It was a fantastic experience and one that I would recommend to anyone interested in taking part. It was really valuable to get...

Marketing Businesses Confirm: Mother Knows Best

More firms to hire working mothers, but flexibility is key New research by global workplace provider Regus has revealed that more than a fifth of marketing firms (21%) are planning to hire more returning mothers than they did a year ago. ...

Fewer than 1 in 10 People Spend More than £1,000 Via Mobile Devices

Three Easy Steps for Improving Success Rate with Hesitant Mobile Customers by Ross A. Haskell, Sr. Director of Products, BoldChat, LogMeIn For consumers, mobile phones and tablet devices have become a quick and accessible means of researching, querying and purchasing products. Figures...

New Appointments

Rant & Rave, the UK’s leading Customer Engagement solutions provider, has taken on Phil Evans as its new Chief Revenue Officer.  The company, which has adopted an aggressive business strategy to challenge the status quo of the customer engagement industry,...

Small business, big challenge: The ups and downs of being an SME

Starting up your own SME has never been a plain-sailing operation and none more so in today’s climate where competition is fiercer than ever. As well as the headache of financing your dream, there are always the little things that...

My Favourite Hotel Experience: Fish, Reverse Thinking and a Great Bed!

Not exactly the collection of words you would expect but does strangely sum up one of the most pervasively engaging hotel experiences I have had. Mobile Citizens of the world take note – CitizenM is calling you to experience a hotel...

What Are the Customer Behavior Consequences of Low (and High) Employee Trust in Their Employer?

A recent Wall Street Journal ‘At Work’ column led with this sentence: “U.S. employers have a trust problem.” According to a newly-released report on work and employee well-being research conducted by the American Psychological Association: Only about half of U.S. workers...

Have your hotel bookings been placed on hold?

We have recently noticed an increase in the number of client requests for telephone mystery shopping. As a leading supplier of hospitality mystery shopping services we understand the important role the telephone has in generating revenue for our clients. Typically we...

Social Media Reinventing Customer Service

It’s hard to ignore the major impact social media is having across the globe. As of 2012, users were uploading 72 hours of video to YouTube every minute. Celebrities have accumulated millions of Twitter followers, without paparazzi, in an online...

Building a Great Business

Who’s heard of the delicatessen, Zingerman’s? Well, neither had I until recently. But trust me, once you learn about this small business, you’ll be itching to know more. At least this was the case for me and why I felt compelled...