Why AI is staffing’s secret weapon

The staffing industry is undergoing a dramatic shift, and firms that have embraced AI are reaping the benefits. According to Bullhorn’s GRID 2025 Industry Trends Report, recruitment companies using AI were twice as likely to see revenue growth in 2024...

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Redundancies on the rise as employer costs soar 

Redundancies on the rise as employer costs soar 

According to new research by the CIPD, almost a third (32%) of UK employers are planning redundancies or reducing hiring due to rising employment costs. This shift marks the highest increase in redundancy plans in the past decade, excluding the...

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The latest cx news

Digital office romance, DEI commitment, and the limits of workplace expression

Love in the digital office Office romance thrives in the hybrid era, with 86% of employees saying remote work makes forming connections easier. Gen Z is especially open to workplace relationships, with 45% dating a colleague and 11% dating a manager....

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Talkdesk expands APAC presence with new regional cloud in Australia

Talkdesk expands APAC presence with new regional cloud in Australia

Talkdesk is strengthening its presence in the Asia-Pacific (APAC) region by launching a new regional cloud deployment in Australia. This latest expansion enables businesses in the banking, retail, and healthcare industries to host their Talkdesk platform within the country, ensuring...

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The latest cx news

McDonald’s harassment, Google drops cultural events, Anthropic’s AI ban sparks debate

McDonald’s faces scrutiny over workplace harassment and zero-hours contracts   McDonald’s UK faces mounting allegations of sexual harassment, bullying, and discrimination, with over 700 employees pursuing legal action. Despite a legally binding EHRC agreement in 2023, the company has since received 300...

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Americans fear online platforms aren’t safe

Americans are losing faith in the apps they rely on. Only 18% believe service providers on rideshare, dating, home service, and accommodation platforms are properly vetted. Sixty percent would pay extra for stronger background checks. And across job sites, finance...

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Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub has partnered with TELUS Digital to provide the company with enhanced tools for verifying and onboarding remote employees, ensuring a more secure and efficient hiring process. “The growing sophistication and instances of fraudulent activities, ranging from VPN usage, fake IDs,...

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The latest cx news

Brands losing consumers, maternity claim dismissed, and robots beating grads to jobs

Trend-chasing brands are losing consumer trust  A shocking one-third of consumers find it embarrassing when brands chase viral trends, yet 93% expect them to stay culturally relevant. Sprout Social’s 2025 Index reveals that authenticity and originality set standout brands apart—trend-chasing alone...

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OpsTalent puts low staff turnover at heart of success  

Low pay, high stress, and poor career prospects are some of the reasons cited for high staff turnover in business process outsourcing (BPO). Attrition rates among frontline staff vary from 26% a year to 40% (and sometimes higher). A 2024 poll...

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4-day week, employee experience

Can a 4-day week create a better employee experience?

The world of work is a dynamic environment, where a recent focus on flexibility has turned the topics of employee engagement and attendance into politically charged issues. Implementing a 4-day week doesn’t just affect the business, its workers, and partner...

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